Our mission is to empower our customers with real-time, actionable information that helps them become smarter shippers while reducing time in transit and transportation costs along with improving the end customer experience

The sophistication of IA’s technology solution can be best illustrated by the following use-case: A fortune 500 company in the telecom space was struggling with the vast amount of freight data generated from its large footprint and customer base. In particular, they wanted to identify, in real-time, the various delivery exceptions impacting its customers. Leveraging IA's real-time exception management tool, the client was able to determine whether or not an exception was controllable, identify the responsible party, and decide what action should be taken. With this information, the telecom company was quickly able to address issues impacting customer experience in real-time, as well as make the appropriate changes to controllable exceptions in order to mitigate damage and ensure they don't reoccur in the future. As an example, when a carrier reported that an item was damaged in transit IA's real-time exception management tool notified the shipper immediately and recommended the shipper proactively send a new item to the customer instead of reacting to the eventual complaint of a dissatisfied customer.

IA is constantly exploring ways to harness the full potential of new and emerging technologies such as big data, machine learning, and blockchain to enhance its offering. “We intend to focus heavily on data and analytics because the trend of leveraging big data to make smarter decisions is here to stay. Our core competency is our technology and we continue to view investment into that as our greatest asset,” concludes Testani.