American Truck & Rail Audits, Inc. (AMTR), a leading provider of expert-based freight auditing services, fills this void by taking a Smart Auditing® approach that combines technological innovation with human expertise to deliver the best of both worlds. With a specialty in after-payment (post) audits, AMTR continues to integrate advanced technologies such as data mining and AI into its auditing processes. The fact that human transportation experts lead each audit is what differentiates the company from its competitors. The AMTR audit model reflects ideas posited by author, Nicholas Carr, who, in the title of his Atlantic (2013) article, asserted, “All Can Be Lost: The Risk of Putting Our Knowledge in the Hands of Machines”. In this piece, he reflected, “We learn by doing. When we stop doing, we start forgetting…an expert can spot patterns, evaluate signals, and react to changing circumstances with speed and precision that can seem uncanny.” According to AMTR Chief Operations Officer, Genie Crooms, “AMTR channels this same credo by leveraging technology with the power of expert knowledge to deliver superior audit services and the highest freight overcharge recovery rate in the industry for our clients.” The company offers audits across all modes of transport but specializes in truck and rail.
Leveraging over 35 years of experience, AMTR is well aware of the many freight cost complexities that lead to freight overcharges and unnecessary freight spend. After AMTR's human transportation experts discover client freight overcharges, they continue by recovering that money through claims management, which includes filing, rebuttal, and payment actions. Serving a vast client base, including many Fortune 50/100 companies, across various industries—agriculture, petroleum, chemical, lumber, energy, and paper—AMTR works to cater to clients' specific needs. By closely investigating and discussing client billing and payment processes, transportation-related data sources, and the use of any TMS, AMTR integrates all pertinent data into a single source “big picture” to facilitate better insights for the auditing process.
AMTR's experts also offer consulting on contract negotiation and tariff interpretation. Rules from carrier or national tariffs often cannot be programmed into a rate engine but may provide a cheaper alternative than what was invoiced when applied. Additionally, the AMTR audit staff may identify specific problems by analyzing a collective source of data from a client. For example, non-standard invoices often cannot be loaded into a client’s TMS system using a standard approach. These invoices may involve problem loads, rejected moves, or empty cars and are, therefore, processed as “exceptions”. These payments are sometimes made manually from another source or paid in the TMS system using a reference number that is inconsistent with standard, auto-generated identifiers. Integrating all a client’s available shipping data and payments into one location for analysis allows the AMTR audit team to identify lanes the client may not realize are significant and adds valuable insight to the client for decision-making. AMTR Chief Operations Officer, Genie Crooms, emphasizes, “Our focus on building long-term relationships allows our auditors to accumulate a deep knowledge of client shipping products, patterns, and needs that serve as a basis for overcharge claims as well as client feedback and education. This kind of expertise and insight simply cannot be delivered with software systems alone.”![]()
Our focus on building long-term relationships allows our auditors to accumulate a deep knowledge of client shipping products, patterns, and needs that serve as a basis for overcharge claims, as well as client feedback and education. This kind of expertise and insight simply cannot be delivered with software systems alone
Not content to rest on past successes and practices, AMTR continues to innovate to deliver superior services to clients and be recognized as a standout leader in the freight audit industry. The company also continues to derive power from its many industry partnerships and participation with organizations such as National Industrial Transportation League (NITL), National Association of Rail Shippers (NARS), NASSTRAC, Transportation Intermediaries Association (TIA), Women In Trucking (WIT), and the Transportation and Logistics Council (T&LC), to name a few. For shippers looking for an after-payment (post) freight audit unequaled in the industry, “get smart” and reach out to AMTR.
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Company
American Truck & Rail Audits
Headquarters
North Little Rock, AR
Management
Genie Crooms, Chief Operations Officer
Description
AMTR is the nation’s premier provider of after-payment freight auditing services. The company works with shippers to recover overcharges and reduce future freight spend using a Smart Auditing® approach. With specialties in rail and truck, expert auditors are enabled by leading-edge IT tools, a deep knowledge of transportation rules, client shipper patterns and products, and close, long-term working relationships with carriers